If your vehicle is stuck in the mud or snow, we will send our nearest service provider as quickly as possible to pull your vehicle out.

Mini
Package
Services for which you are financially responsible
  • Pull out|Winch service throughout North America* (preferential rates are available**).
  • The intervention of a second service vehicle if the pull out|winch service requires a second service vehicle.
Classic
Package
Services for which AXA Assistance is financially responsible
  • Pull out|Winch service throughout North America*, if you have not already used the 4 services stipulated in your annual package deal.
Services for which you are financially responsible
  • Pull out|Winch service if you have already used the 4 services stipulated in your annual package deal (preferential rates are available**).
  • The intervention of a second service vehicle if the pull out|winch service requires a second service vehicle.
À la carte
Package
Services for which AXA Assistance is financially responsible
  • Pull out|Winch service provided that you have not already used all the services stipulated in your annual package deal and you are located within the coverage zone stipulated in your package deal.
Services for which you are financially responsible
  • Pull out|Winch service if you have already used the four annual services stipulated in your annual package deal and you are located outside the coverage zone stipulated in your package deal (preferential rates are available**).
  • The intervention of a second service vehicle if the pull out|winch service requires a second service vehicle.

Services excluded:

  • Negligence (you attempted to drive through or over a snow bank or you have not removed, sufficiently, any snow accumulation).
  • Your vehicle has been involved in an accident.
  • Snow removal to access your vehicle.
  • Pull out/winch on roads where the service vehicle could become stuck as well.

Retour
* Excluding Hawaii and Mexico.
** Preferential rates are available according to the respective service contracts that we have with our service providers. However, it is possible that preferential rates may not be available for some of the services mentioned above.

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