If your vehicle breaks down due to a mechanical problem, it will be towed to any place of your choice (garage or your residence). You will be covered within the limits stipulated in your particular package deal. All additional mileage will be at your expense.

Mini
Package
Services for which you are financially responsible
  • Towing services throughout North America* (preferential rates are available**).
Classic
Package
Services for which AXA Assistance is financially responsible
  • Towing services throughout North America* provided that you have chosen to have your vehicle towed to the closest garage or to a destination located within a 5 km mileage limit from the place where the breakdown of your vehicle occurred.
Services for which you are financially responsible
  • Mileage exceeding the towing coverage limit stipulated in your package deal (5 km from the place where the breakdown of your vehicle occurred) if you have chosen a different destination from the garage suggested to you by our service provider.
  • Towing services throughout North America*, if you have already used all of your roadside assistance services included in your annual package deal (preferential rates are available**).
À la carte
Package
Services for which AXA Assistance is financially responsible
  • Towing services to the destination of your choice within the towing coverage limit stipulated in your annual package deal.
Services for which you are financially responsible
  • Mileage exceeding the mileage coverage limit stipulated in your package deal if you have chosen a destination that exceeds this limit.
  • Towing services if you have already used all of your roadside assistance services included in your package deal or if the location of your vehicle is situated outside of the coverage zone stipulated in your annual package deal (preferential rates available**).

Services excluded:

  • Towing your vehicle when a breakdown has occurred in a location that is not accessible to normal traffic flow such as alleys, driveways where the snow has not been properly shoveled or is muddy, abandoned lots, construction sites, roads that are private and/or impassable, roads not adequately maintained, beaches, frozen rivers and lakes, or any place that could hinder the passage of service vehicles.
  • Towing a vehicle located in an illegal parking space.
  • Towing an abandonned or seized vehicle.
  • Towing from garage to garage (transfer).
  • Towing to a scrap yard.
  • Towing vehicles that have been in an accident.
  • A second towing for the same mechanical problem.
  • Transborder tow.

If repairs to your vehicle take longer than 24 hours, you can count on us to help you take care of this inconvenience.

  • Should the vehicle's repairs take longer than expected, or if you are stranded miles away from your residence, do not hesitate to contact us. Thanks to the Vengo Privileges option, you will obtain all of the information you need. We can send you a taxi, prepare an itinerary to help you reach your destination, make reservations. In short, we can assist with a variety of services when you find yourself in a situation of this nature. The Vengo Privileges option can help you in many ways. For more details...
  • Thanks to the Trip Interruption Guarantee option, you will obtain partial reimbursement for the costs of lodging and car rental fees up to $100 per day for a period of 3 days. For more details...

Retour
* Excluding Hawaii and Mexico.
** Preferential rates are available according to the respective service contracts that we have with our service providers. However, it is possible that preferential rates may not be available for some of the services mentioned above.

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